WHY DO WE TEXT ?
ALL CHECK-INS, CHECK-OUTS AND TRIAL DAYS ARE MADE BY APPOINTMENT ONLY via TEXT.
It is very important that we know when you are on-your-way to our property for multiple reasons:
- The number one reason is because people just aren’t on time unfortunately. Fortunately, we are incredibly flexible! If you told us you would drop off at 8:30am, or pick up at 4:45pm, and you are running late, or early, please just let us know by texting us that you’re on the way! This will allow us to properly corral the dogs, or get them out for a longer play time while we wait.
- Our layout leaves our guests (the dogs) vulnerable to being affected every-time a client pulls into our driveway. Some dogs think they’re going home, others are alarmed by strangers approaching. It’s stressful to the pack and can cause conflict within the pack. We like to have everyone calm and safe inside, when anyone is being dropped off or picked up. Your text is our cue to do that.
- We have a small staff and a large property. We can’t always be watching the front gate when someone arrives. Your text is our cue that you’re on the way. That gives us time to round up our guests into the correct yard and/or inside OR pack your dog’s belongings for pick-up.
- We plan EVERYTHING around when clients are coming and going from our property for our guests’ safety and sanity. This includes their play time, what yards they’re in, when we can let them out, when we need to bring them in, and other drop-offs and pick-ups. If you tell us you’ll be here at a certain time, we plan on that. We are incredibly flexible and understand that schedules don’t always go as planned. PLEASE let us know if you can’t make our scheduled drop-off or pick-up time via text so we can plan accordingly.
- While you are coming to a business, you are also coming to our home. We do things like shower, eat, and run our personal errands all around our clients’ and dogs’ schedules. We work 12-14 hour days, everyday, and although we LOVE our job, we value our personal time. Your text is just a courteous way that allows us to schedule our personal things accordingly.
DO YOU OFFER DAYCARE?
Currently, we DO NOT offer daycare as a stand-alone, weekly service. We are an alternative to traditional boarding and pride ourselves on taking small numbers to provide our boarding guests with the individual attention and care they need. All overnight guests receive all day play with their boarding.
WHAT ARE THE RISKS OF BOARDING MY DOG?
WHY SHOULD I BRING MY DOG IN THE MORNING?
It is our number one goal to provide a safe and stress-free environment for every dog that stays with us, not just yours. It is in our experience, that dogs that arrive late (even the nicest of dogs) are disruptive to the positive social environment, causing stress and sometimes conflict with the other dogs. The later in the day your dog is into their own daily routine, the harder it is for them to adjust to everyone else’s once here. Every new dog that arrives, is another dog that our current guests have to welcome and adjust to. We want to set up every dog to have a good time, early drop-offs help that!
WHAT HAPPENS IF MY DOG NEEDS TO SEE A VET?
We spend our mornings, days and evenings with your dog, so we get to really know your dog. We are able to notice quickly if your dog’s personality is “off” or they don’t feel good and take action if needed. We have cameras inside and out. If your dog needs to see a vet, no matter what time, we can get them there. If your dog is injured, caused by themselves, or another dog, we will take all the necessary precautions to make sure they are cared for. We use CHALCO HILLS ANIMAL HOSPITAL and VCA 80DODGE ANIMAL HOSPITAL as our veterinarians for our licensing.
The first thing we do when we think an animal is sick or injured is call the professionals and get their recommendation for action. We then immediately contact you, or your emergency contact if you can’t be reached, and update you on the situation. If we cannot reach either you or your emergency contact, we will treat your dog as our own and get them the care they need. We prefer using our vets because we know the level of care they offer, they know how particular we are about our guests, and their pricing is fair. You are solely financially responsible for any veterinary care, for any reason caused to or by your pet, needed during or after their stay. View our BOARDING AGREEMENT here.
WHY DO I HAVE TO BRING MY DOG’S FOOD?
Changing your dog’s diet abruptly can upset their digestive system especially in a new environment. This can lead to your dog feeling ill, adding stress to their stay, cause them to be uncomfortable or worse, messy. If you forget your dog’s food, or your dog runs out of food, a convenience fee of $20 plus the cost of their food will be applied to their bill. Please make sure you DO NOT change your dog’s diet before they come to board with us or give them any human food prior to dropping them off. If your dog excessively soils their kennel, a cleaning fee could be applied to their bill and a bath charge could occur.
WHAT VACCINES ARE REQUIRED?
DO YOU TAKE PUPPIES?
WHAT IS GINGR?
WHAT IS “KENNEL COUGH”?
Kennel cough is a term loosely used to describe a complex of respiratory infections—both viral and bacterial—that causes inflammation of a dog’s voice box and windpipe. It’s a form of bronchitis and is similar to a chest cold in humans.
We have been incredibly fortunate to never have a case of kennel cough at our facility. We attribute this to the majority of our time being spent outside in the open fresh air, our extensive cleaning procedures, requiring the bordatella vaccine, but also, educating our clients. Although we have never had a case, we have had guests show up to our facility with active cases, so we wanted to make sure we are still educating our clientele.
Kennel Cough is spread through the air, or coming into direct contact with another infected dog. Dog’s can catch “kennel cough” walking in their neighborhood, going to the pet store, the groomers, their vet, getting a drink of water from a communal bowl at a local business, or their daycare/boarding facility. Again, it is just like a human cold being spread through the air.
Although we require the bordatella vaccine to help prevent kennel cough, it is similar to the flu shot, in which it covers the majority of strands of the virus, but not all. If there is a strand going around, there is still a chance your pup could pick it up, even if vaccinated.
Kennel Cough has a 7 day incubation period, meaning if your dog picks up the virus he/she will not show any signs for 7 days, but is still highly contagious in those 7 days. Which is why once the virus is spread, it’s hard to fight. Please keep this in mind when you are visiting play groups, dog parks, other facilities, vet offices, neighborhood friends, puppy socials, etc. Pretty much anywhere there is another dog, there is a risk (just like kids at daycare, the park, zoo, grocery store, museums, etc.).
If you suspect your dog is coughing or honking and might have picked up the “dog flu”, it is important to us that you get them on a medication right away, and then to keep them home until their cough clears. It is highly contagious. If you think your family member caught their cough here, please do not hesitate to let us know right away, so we can take the necessary precautions to help stop the spread of it.
The ideal time to get their bordatella vaccine is 10-14 days prior to when they will be boarding, going to daycare, or possibly seeing the groomer. That way, if they are carrying the virus unbeknownst to you, they have time to shed the virus and be completely healthy before they visit all their friends!